ReadyHere support
How can we help?
Send us an email and describe what you were trying to do. We will reply as soon as we can.
Email ReadyHere supportBefore you email
Please include:
- What you were trying to do.
- What happened instead.
- Whether you use an iPhone, iPad, or Android phone.
Please protect your privacy. Do not email passwords, payment information, medication details, precise location, or other private information.
Save a backup
- In ReadyHere, open Settings.
- Open Backup and Restore.
- Choose Save a Backup File.
- Enter the same password twice. Use at least eight characters.
- Choose where you want to save the file.
The backup filename starts with ReadyHere-backup and ends with .readyhere. ReadyHere does not keep your password and cannot recover it for you.
Keep the backup private. It may contain contacts, medications, reminders, notes, lists, and saved places. Keep the backup and its password safe and separate. Do not email either one to ReadyHere support.
Restore a backup
- In ReadyHere, open Settings, then Backup and Restore.
- Choose Restore From a Backup File.
- Read the warning, then choose Choose Backup.
- Select the ReadyHere backup and enter its password.
Restoring replaces the information currently saved in ReadyHere. Save another backup first if you may need that information later.
If Files opens in a different folder, choose Recents or search for ReadyHere.
Important
ReadyHere support is not an emergency service. If you or someone else may be in immediate danger, contact the appropriate local emergency service.
Privacy questions
You can read the ReadyHere privacy policy or email tslemko@readyhere.ca.